saravade (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} saravade) wrote,@ 2008-05-20 08:40:00 |
|
The next level of detail
Yesterday, on way to Taipei, where I will be attending the Deep Dive session on Society and Security of the IBM Global Innovation Outlook, I passed through the Hong Kong airport. In the transfer area, there was the usual queue for security. When I neared the security portal (a.k.a. Door Frame Metal Detector or DFMD), I noticed that the trays being given to the passenger to put their laptops, phones, coins and watches were coming back to the originating point thorugh a nicely designed pair of guide rails and there was no unnecessary shuffling and bustle for the security people who were focusing on their assigned parts of the task. What is more, each tray had two A-5 size laminated and serially-numbered paper tokens, one stuck to the tray itself and the other given to the traveller to help him collect his stuff on the other side. Now, I found this to be a nice touch of thoughtfulness. A person is on tenterhooks when passing through security. At that point, when he is asked to give up his precious possessions even for a few moments, this assurance of comfort through providing the token is indeed welcome.
This was in contrast to the near-chaos at Mumbai airport security, where there were multiple queues for the same gate and no queue management in sight. The failure of the Indian planners to provide us with world class of airport is all the more galling when one sees the excellence elsewhere.
Yesterday, on way to Taipei, where I will be attending the Deep Dive session on Society and Security of the IBM Global Innovation Outlook, I passed through the Hong Kong airport. In the transfer area, there was the usual queue for security. When I neared the security portal (a.k.a. Door Frame Metal Detector or DFMD), I noticed that the trays being given to the passenger to put their laptops, phones, coins and watches were coming back to the originating point thorugh a nicely designed pair of guide rails and there was no unnecessary shuffling and bustle for the security people who were focusing on their assigned parts of the task. What is more, each tray had two A-5 size laminated and serially-numbered paper tokens, one stuck to the tray itself and the other given to the traveller to help him collect his stuff on the other side. Now, I found this to be a nice touch of thoughtfulness. A person is on tenterhooks when passing through security. At that point, when he is asked to give up his precious possessions even for a few moments, this assurance of comfort through providing the token is indeed welcome.
This was in contrast to the near-chaos at Mumbai airport security, where there were multiple queues for the same gate and no queue management in sight. The failure of the Indian planners to provide us with world class of airport is all the more galling when one sees the excellence elsewhere.
